FAQs
Shipping/Pick-ups
LOCAL PICKUP ONLY. This launch will be done via our New York Strangers hosted event, North American Chinese Invitational Volleyball Tournament (NACIVT) on Aug 30-Sep 1, 2025 at the Javits Convention Center! Come find us at the Merch store after 10AM each day of the tournament. Can’t pick up your order? Please email us the person that’ll be picking up for you with their phone and email to merch@nystrangers.org.
If you or your designated contact do not pick up your order on Aug 30-Sep 1, 2025, there will not be any refunds and no make-up days! Please make sure to pick up by the end of the window detailed in the email. NO SHIPPING.
Stock
Missed the launch dates for gear? Extras will be sold at the events, but stock will be very limited and prices will be higher so pre-order now!
Bulk orders
Sorry, we will not be having any bundle discounts this year.
Exchange/Return Policy
All sales are final!
Sizing
Unisex sizing for products. Please see sizing charts on the individual product page.
Shop Closing Date
We’ll be closing this special launch this Friday, Aug 1 at 12PM EST.
Releases
We will be launching different merch later down the line. Follow our Instagram to be notified!
More questions?
Send an email to merch@nystrangers.org and we’ll get back to you.